Frequently Asked Questions

Frequently asked questions

Where do you deliver?

We cover the whole of the United Kingdom. We are currently working on expanding to be able to provide our delicious products for the rest of the world!

What do the subscription boxes contain?

All of our subscription boxes are full with delicious goodies! We have a selection of different boxes to suit your preferences from American Candy to Classic Sweets and depending on which box you select you'll get a box full of different confectionary & new treats on the market! Every box will contain new treats each month however don't panic you can add your favourites to your box each month!

Do you sell Vegan/Gluten Free/Halal Sweets?

Yes we do! Select the filters in our shop to see what products suit your requirements.

Where do your sweets come from?

We use UK suppliers meaning all of sweets meet the UK laws regarding ingredients. We also use the top brands meaning you receive the best quality treats through your door. All of our products are packaged in our premise by staff trained in food hygiene & packaged meeting all food hygiene requiments including labels & allergens.

What are the Retro Boxes?

Retro Boxes contain sweet treats from the decade you pick! We fill the boxes with treats from your favourite era! These are great gifts!

Can you personalise items?

Yes, on our contact page you will find a form, contact number & email address, you can use any of these to contact us to talk about how we can personalise your sweets for speical occasions.

How can payments be made?

We can accept, Debit/Credit card & Paypal.

Do Sweet Bouquets travel well?

No, Unfortunately Sweet Bouquets are very delicate & we currently only deliver them locally. we are working on finding a safe way to dispatch nationwide however in the meantime you can request a flat pack version to assemble yourself on arrival.

Are Subscription Boxes/Products Refundable?

No, unfortunately due to the nature of subscription boxes & our products we don't accept refunds on our edible products of any form.

Do you cater Weddings & Events?

Yes we do! Email us or give us a call to discuss your requirements & we can help provide the perfect treats for your special day including sweet carts!

How long does delivery take?

We estimate 2-5 working days for all deliveries across the UK. We do provide a same day service for customers living locally to us within Leicester. If you order before 2pm & live within the required area your order will be delivered same day. Check if your postcode is in the area by opening out live chat. This service is not available on sundays.

Pinata Pantry

Monday - Saturday 10am - 6pm

24/7 Chat Support

Call Us: 07527818194


Registered Address: 26 Dakyn Road,

Leicester, LE5 2ED, UK.

24/7 Chat Support

Same Day Dispatch

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